Delivery and Collection Information
Shipping & Delivery
Very simply, we want to make it as easy, straightforward and hassle free as possible.
Ideally we like to deliver to an address/site of your choice 2 Days prior to your event date. If it is just 1 day this is absolutely okay. In fact, if absolutely necessary then we can make the delivery on the day of the event [however we advise against this]
We will require a named person, with mobile number in order to accept the delivery
Shipment costs are based on weight and we use DPD as our foremost tried and trusted, appointed carrier. They have an excellent "Predict" system and will provide very accurate ETAs which makes life very easy for knowing exactly where your goods are.
Items will be packed in a way in which they are safe and secure in transit - however these will also be packed in a way in which they are easy to unpack and set up for use. All items will include batteries ready for immediate usage.
Alternatively we use our appointed Same Day Dedicated Delivery partner who are tried and trusted and their service is second to none.
All relevant services are chosen at our discretion, choosing the relevant services for your delivery which we believe we see most suitable and ultimately what is going to work best for you. Believe us when we say we don't like any issues just as much as you.
Like with Delivery, we like to make it simple and hassle free.
We would look to collect from an address/site of your choice the day after your event date. However we are flexible, whatever is convenient for you within reason.
All we kindly ask is that all items are packed and returned as they arrived with you. All goods will be inventory checked on return and damages and loss will have to be accounted for as per our Hire T&Cs.
We will require a named person, with mobile number in order to facilitate the collection of goods.
Our appointed carrier will arrive with you and retrieve the goods and return them back to ourselves.
Items will be inventory checked upon arrival and we shall be in communication with regards to any outstanding issues if these arise. However after they are collected you need not doing anything further. Apart from use us again in the future if you would like.